Community Reporting Guidelines
Last updated: April 2026
Standards every submission must meet before it can affect a partner record.
1. Report facts, not opinions
Describe what happened: agreed terms, invoice or clawback amounts, dates and communications. Avoid accusations, speculation about intent, or personal remarks about individuals.
2. Attach verifiable evidence
IOs, reconciliation exports, statements of account, credit notes and email threads. Cases without supporting documents remain Under Review and never affect published amounts.
3. Classify deductions honestly
State clearly whether a third-party IVT or measurement report was provided. Clawbacks backed by MRC-accredited vendors are recorded as compliant, not as arbitrary deductions.
4. Escalate before you report
Reports should follow a genuine attempt to resolve the matter directly with the counterparty, including at least one written escalation.
5. No retaliation or coordination
Coordinated filings intended to damage a competitor, duplicate submissions of the same dispute, and commercially retaliatory reports are removed and may lead to account termination.
Legal Disclaimer & Platform Notice
AdTrust Index publishes peer-reported commercial records for risk-assessment purposes only. Submissions are reviewed prima facie against supplied documents and do not constitute a legal finding of wrongdoing. Named partners retain a full right of reply, and disputed entries are labelled accordingly.